Customer Testimonials
Kelli Morland is a true professional! She went above and beyond to put us in a new Buick! She was patient and concise and explained the entire process, Thank You to Viktor, KC, Matt and the staff for your help.
Excellent service from John Edwards. We were well informed throughout the whole process. The xt6 was just what we wanted!!
LaFontaine Cadillac is everything you want in a dealership… quick, efficient and friendly service. The dealership is very impressive.
John went above and beyond Great Job awesome dealership!!! Also outstanding Service Department and Cafe.
I don't normally write reviews but felt necessary following what was the BEST automotive leasing experience I have ever had. From my first outreach regarding a vehicle I saw on their website, to scheduling a test drive ... which I should mention was delivered to my house, to finalizing paperwork, every step of the way exceeded my expectations. I will make sure to let all of my friends and family know about my awesome experience with LaFontaine.
Drove 1 hour and 25 minutes to buy an Escalade and the process was easy and smooth sailing. First off, everyone was very nice and professional from the moment we walked in. The gentleman, Viktor, submitted my order and he was great- super friendly, very professional, and very knowledgeable. He answered all of our questions and was very patient with us. I would 100% recommend this dealership- thank you for all your help, Viktor!
We had a great experience buying our XT5 from LaFontaine Cadillac. They went over and above to provide exceptional service to us. The process was fast and the entire staff was professional. We will definitely buy from them again.
Outstanding customer service! Our salesperson John was great, we were treated amazing and ended up finding the perfect XT5. Best dealership out there!
Joseph was outstanding, he went above and beyond with his service , I will definitely do more purchases with him
Jose Martinez was the absolute best salesman we encountered during our time looking for a vehicle. He was the most caring and patient, and he truly went above and beyond to help us find exactly what we were looking for. Throughout the whole experience he continuously made sure we were happy and taken care of! We could not have had a better experience! We had gone to many other dealerships but our experience with Lafontaine Highland was by far the best. We will always go to this dealership for all of our car needs and will recommend to everyone we ...
I had previously done a negative review. Once they were aware of the problems we had. they went above and beyond to fix all the issues we had. Andrew Ruck was awesome and listened to what I had to say and saw that we could work it out to purchase my SUV and our Sales Professional, Colin drove the 3 hours to deliver it. TJ Edward's was the first to call me as soon as they opened and apologized. I do believe sometimes you fall through the cracks but normally each customer is treated well as they will take the ...
Outstanding treatment throughout the sales process. I felt I had a good understanding of the value of my trade and a fair price for my new GMC (based on online tools). The dealership offered better than I expected for the trade and a lower sales price than I expected on the new vehicle. I was absolutely pleased, and this is with out haggling. Fair, transparent, smooth process.
Great service experience. Took my Terrain in for warranty work and really appreciated the technician video of the multi-point inspection. Full transparency at its best. Great communication and efficient, COVID-safe processes, too.
Edit: Mike called and arranged to have the car brought in so they could look at the door. While it was there, they tried to fix the rear wiper blade and discovered that there was a pervasive wiring issue. They sent it out to be fixed and did not charge for us that, even lent us a loaner for the 7+ days it took to repair. All in all, we received the service that we had expected from the outset and are very happy customers. Original: I should have driven the car straight to a mechanic for a real inspection before ...
Bought my first new truck through Robert Cheatom at Lafontaine in Fenton. He made the experience quick and painless. The price was excellent as well. I would definitely recommend talking with Robert about your next vehicle purchase.
I recently leased a new GMC Sierra from Rob Blonde. My experience with Rob and LaFontaine was great. It was a frictionless and top notch customer service interaction. My father in law is also in the process of purchasing a truck from Rob. Thanks, Eric
Beau Glossinger has been my dealer rep for the last 4 cars and it's always good to work with him. I've had all my service at LaFontaine for all the cars and the staff have been great to deal with
We recently leased a 2019 Terrain from LaFontaine Buick, Cadillac, GMC. We had a wonderful experience with this dealership and our saleman, Rob Blonde was great. The whole process from the time we walked in to the final signing was very smooth and professional. We greatly appreciated the courtesy extended by Rob and Brandon. The total experience far exceeded our expectations!!!
Victor was incredible and professional. He took time to answer all our questions. We enjoyed the whole process because he made it so easy. Barry and Emily Mussatto
This is the third vehicle I’ve purchased from LaFontaine Buick, Cadillac, GMC, & salesman Klint Anderle makes it easy every time. He gives me a fair offer without all the theatrical standoff techniques used by so many dealerships out there. And you can’t beat honest, direct communication. I also bring all three of my vehicles to LaFontaine Buick, Cadillac, GMC for service because Kevin Bright, along with the service techs, makes each visit a pleasant one. Kevin, much like Klint, is very consistent in that he tells me like it is, & he doesn’t make promises that ...
I just took delivery of another vehicle from LaFontaine, this time a Cadillac ATS. De Anna Bloom did another great job working with me through the vehicle selection, deal structuring, and delivery process. She and the support team all real professionals.
My buying experience at LaFontaine Buick/GMC was excellent. There was no pressure, but when I reached out for information or to see a different car, the response was immediate. Mike Kessler went out of his way to find me the exact car I wanted. I felt that he actually wanted to see me in a new car & I wasn't just a sale to him. This was the second car we hav purchased from this location (the first a Cadillac) and we will be back again!
It's simple, you just go to LaFontaine and ask for Rob Mouatt! My good friend had sent me Rob's contact info and after my horrible experience with Champion GMC this is just what i needed. Quick, easy, over the phone (for most of it) and a quick in and out swap of vehicles. Lafontaine made a great offer on my old vehicle which also saved me the hassle of open market. Don't waste your time, go deal with Lafontaine.
Brian was amazing as always. He found us what we wanted and we were in and out in know time. Excellent service! Will return again.
Great from start to finish. Very nice / polite on the phone, not pushy and more knowledgeable than others I had been in contact with at different dealers. Great facility, very accommodating, makes the dealer experience (which is usually fairly boring) more tolerable. I'll look to return in the future!
Kelli Morland went above and beyond to get my business pulling together a deal in a couple of hours on the last day of the month, and beating the competitor by $25/month. I would definitely come back to La Fontaine and Kelli when my lease is up. They far surpassed my prior experiences with other dealerships and in general with their service. Thanks so much! I’m a happy customer!
Working with John Edwards was a pleasure.He made sure we got the vehicle we wanted.Delivered it to our home.Took care of everything.
What a wonderful dealership. All the way from Mike LaFontaine to Mike Kessler, I was treated like a king. They helped me get into a new lease, and I am happy with my new Terrain SLT. I will always keep them first in mind when I lease a new GMC.
We have leased three vehicles from this dealership. Their salesperson Viktor is the BEST! He was able to get us what we wanted at the price we wanted to pay. The lease process was effortless. The service department is also very good. They pick our car up and return it which is a huge convenience since we live some distance.
This was our 2nd car from this dealership and each time it was done with respect and courtesy. The salesman was knowledgeable and if he didn't know something he found the answer . As an older man I appreciate his respect for a customer
My experience at LaFontaine Buick in Highland Michigan was exceptional. I was referred there by multiple friends specifically to DeAnna Bloom. She was excellent, she made me feel comfortable, did not push any sales on us, which is one of the biggest issues I normally have with car salesman and walked us through each step of the way. I had a wonderful experience there and I would recommend it to any family member or friend. They appear to really care about their customers there
I would recommend this Dealership and especially Cory Carver who gave me an honest quote and had the promised GMC Terrain in their inventory. I was given all the details and asked to complete my application right on line. This saved me time, got me pre-approved and comfortable with my new payments. Cory worked with his manager to help me when my insurance carrier inappropriately told me my prior lease car wouldn’t have any coverage for a couple of door dings as they said they could not find me in their computer. I told Cory and this dealership advised ...
The .experience I had with Lance Nichols at LaFontaine Dealership was great. Lance went out of his way to please me. I would totally recommend LaFontaine And Lance. This is a huge dealership, It was so clean, even the garage .
I’ve purchased many cars in my life, but never have I had so a pleasurable experience when I leased my Buick from Robert Staples. Honest, truthful, and professional. This will make me a never go to anyone else for my automotive needs. Looking for the best? He’s the one. Steve W
Grace Perez is knowledgeable, efficient, professional and honest.I really appreciate her going "above and beyond " helping me get the ATS I wanted and the price I wanted to pay and especially spending so much time showing me all the features of the ATS.
I leased my first vehicle ever with Linda Bailey. Her customer relations skills, professionalism, and willingness to negotiate are many factors that led me to giving her my business. Amazing dealership and I look forward to working with them in the future for vehicle service.
My 2016 cadillac was totaled. Harvey Hortick provided me a loaner quickly. delivering it to my driveway the next day. When it was determined my car was totaled, Harvey was very helpful in my new car purchase. AWS
Our salesman, Beau Glossinger was very helpful in helping us select a vehicle. We have worked with Beau in the past. He is very polite and knowledgeable
My experience with LaFontaine GMC Highland was Great! Exceptional staff and Great customer service. My salesman was Zack Hinsperger. Zack was not only knowledgeable about the trucks, but extremely courteous and professional! The whole Team at LaFontaine were true professionals! The whole process from my initial contact with Emily Clancy, through finalizing the deal with Doug Lynch was truly an exceptional process. It was a pleasure working with Zack and purchasing a new GMC Sierra from LaFontaine GMC Highland. Truly an exceptional sales Team and experience.
First I would like to thank my salesman Frank Stack on his professional, polite attitude. He provided me with everything I believe a automotive salesman should provide their customer. The dealership was state of the art.
I can't begin to tell you how much TJ Edwards took care of us during the purchase of our new Equinox. We live in Flint and he took the time to bring the car that we were interested in buying to us and we test drove it. When it was time to purchase the vehicle he hand delivered it to us and brought all the paperwork for us to sign. TJ went above and beyond to make sure he took good care of us. I highly recommend LaFontaine of Highland to everyone.
Tony Grimaldi ~ you are the best! Always a pleasure to do business with you. Loyalty counts for so much and Bill and I appreciate you consistently giving us your best deal!
My car has a lot of technical features which were all demonstrated for me, that I may not have found on my own. Paper work was well organized and presented .No surprises or sales pitches for dealer add ons. So far, I am impressed with my car and confident that should a problem arise it will be taken care of. Overall,a pleasant experience
Working with Frank Stack has exceeded my expectations by far! As a first time buyer, he guided me throughout this process seamlessly. Frank's experience in this industry and level of customer service is what makes me want to recommend him to all of my friends and family. He really takes what your goals are and turns them into reality! After my new car got a few touch ups, Frank took time out of his day to deliver my car at work in Troy, almost an hour away from the dealership! You will get nothing but personalized service with Frank ...
De’Anna Bloom is a very knowledgeable sales lady. She knew what I needed and wanted a found my car quickly and efficiently. Everyone who helped me at LaFontaine was very polite.
This 2018 Cadillac ATS luxury is my personal 3rd lease with Lafontaine Cadillac Buick Gmc and I think the 10th ,if not more, of family and friend referrals to the Lafontaine group! I have never had better customer service in all the years I've been buying and leasing cars, EVER!! Mike Walls , Henri Kennewig and the entire team go way above and beyond to make each and every experience the best each time! I wouldn't even consider stepping into another dealership! thank u all for making all my experiences with Lafontaine amazing!!
I early one morning left a request on a online as you would use to inquire as of a dealership inventory. We specifically were interested in a Ford Mustang, and all as we can say is that within a 24 hour period a response came from Tim Shipp, from LaTaine motors,and notn48 hrs later we were driving home in our 2014 Ford Mustang!!!! We are so happy and satisfied from beginning to the receiving our car. Tim Shipp, and Tasha Chapman, are two of the most helpful and professional folks and have the never quit until they get your needs and ...
Tasha (finance), Tim Shipp (sales) very professional, knowledgeable,thorough,friendly, and had a clear understanding of our needs/wants and met them. Will recommend out.
Kelli Morland has helped me with my last two vehicles and I have not been happier. She always gets me the best deal on whatever I am leasing and she is very helpful in getting me started in my new vehicle. I recommend her to all of my friends and family.
I worked with Steve Beach on getting a (new to me) used car. He went above and beyond to find a nice car with low miles. He looked up the car facts without being asked. And he was extremely patient with me. The entire staff involved were curtious and professional. Love my Buick Lacerne!!! Thanks Steve Beach for everything!!!
We were looking for a new car and heard great things about LaFontaine. We worked with Klint and he made sure we got just what we were looking for. Overall a great experience and will definitely recommend them to family and friends. Thanks, Klint!
Courteous and friendly. Gregg Tomlinson and the whole staff was a pleasure to deal with. I would definitely buy another vehicle from them. We enjoyed our experience and love our new truck.
We were referred to Lafontaine Buick and GMC Cadillac by Kenny Walters the owner of a car repair shop that we have been using for over 14 years. We were also given John Edwards name by Kenny. Kenny has always treated our family fairly so we followed his recommendation and were pleasantly surprised. John Edwards was helpful and understanding in regards to finances and what would best fit the families needs. Mr. Edwards was also helpful in getting us as much for our trade in as possible and also getting the highest benefits we were eligible for. He was professional and ...
Great car leasing experience. Took time to answer all our questions with leasing. Walked out with two new GMC vehicles. Highly recommend T.J. and the dealership. Thank you!
I just purchased a lease from LaFontaine on Monday evening, 3/12. I had the best service imaginable. My car salesman was Brad Ferguson & he was extremely helpful throughout the entire process. He was very educated and knowledgeable on the cars and the technology within them. I don't know if I would've left that dealership with a car if it wasn't for Brad. I could not thank him enough for how helpful, kind and timely he was. I would recommend him to anyone in need of a car! Allie
Bob Staples was very professional and informative.One great guy.It was the best car buying experience we ever had.Great dealership and very friendly people.Will come back there again.